08 September 2020
What company doesn’t have ‘the customer is key’ in its mission statement? Just as you use customer experience in the commercial process, you can also use candidate experience in the recruitment process. But we, as HR partners of very different companies, rarely see the latter happen. The profile of vacancies does state being able to work independently, a sense of responsibility, team spirit, etc. But as long as candidates are applicants, it is precisely passivity and docility that is assumed. The entire recruitment process seems to take place above their heads. However, how a candidate experiences your recruitment process can be decisive for its success.