General conditions

General terms and conditions for the provision of services

1. General

These terms and conditions are applicable to every price quote and contract between CPM and the client, unless the deviation from these terms and conditions is expressly agreed in writing. 
CPM is an advisory agency that does its utmost to provide high-quality advice. All CPM commitments entered into by CPM are best-effort commitments. 

2. Prices

The prices stated in a price quote or contract are always excluding VAT and are applicable for a limited amount of time as stated in the price quote or contract. 

3. Exclusivity

The customer undertakes to work exclusively with CPM for the agreed projects. 

4. Quality evaluations

CPM undertakes to guarantee a high-quality service provision, and in this regard, shall provide the customer with an evaluation form at regular intervals during the project, as well as upon completion of the project. 

5. Terms and conditions for cancellation

When a talent management project is cancelled by the customer as from 48 hours before the start of the project, an agreed percentage of the total amount, as described in the contract, shall be charged. The only exceptions are cases of force majeure, such as an illness or the death of a family member. 
When a project is cancelled by the customer prematurely, without the project having been concluded, the agreed percentage of the charged amount, as agreed, shall still be charged as described in the contract. 
If CPM cancels an agreement or is incapable of offering a project, or do complete it within the agreed deadline, due to illness or the absence of the consultant/trainer, or for other reasons of force majeure, we shall try to find a solution to the situation within a reasonable period of time and in consultation with the customer. Force majeure is understood in these general terms and conditions to mean, in addition to the meaning in the law and jurisprudence, all external causes, whether foreseen or not, upon which CPM has no impact or which renders CPM incapable of meeting its obligations. 

6. Do we use cookies?


Yes (cookies are small files that a website or provider sends to your computer's hard drive via your browser (if you allow this), they ensure that websites or providers recognize your browser and save and remember certain data.)

We use cookies to know your preferences and save them for a future visit to our website; moreover, complex data is collected about the activities and the interaction on our website, so that we can improve the user experience on our website and our tools in the future.

We use marketing techniques to advertise online and to show you relevant advertisements from external suppliers. These advertisements can appear on all kinds of websites.

These third-party vendors, including Google, use cookies to generate ads based on previous visits to our website.  

For example, if you do not want to use the cookies that Google applies, go to Google's Ads Settings. Via the Network Advertising Initiative opt-out page you can also disable the use of cookies by third parties.

7. Payment terms and conditions

Invoices are payable in Ghent within 30 days starting on the date on the invoice. Non-payment within this period is due automatically and without any notice of default, on the one hand at an interest rate of 0.64% per month as from the date on the invoice, and on the other hand payment of 10% of the invoice amount (with a minimum of €124). Only the courts in the city where CPM NV has its registered office (Ghent) have jurisdiction. 

8. Disputes

The disputes arising from this contract are under the exclusive jurisdiction of the Courts of Ghent.

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